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Welcome back to Social Media Myths Week!  Today we’re covering a myth that becomes even more pervasive as individuals flock to social media in droves.  It’s The Myth of Quantity over Quality, and it’s one of the biggest controversies I know of in “the field.”  The myth goes something like this:  “If only I get X number of followers, I’ll start to get more business” or “X has Y number of followers, she must be more credible than Z.”  Whoa, Nelly, not so fast!  Contrary to popular opinion, quantity does not denote quality.

Does having a sizable audience matter?  Sometimes.  It’s all about your goals.  Here are a few observations about the quantity over quality conundrum:

For some, there is a baseline threshold of what constitutes credibility.  For example, some people will not follow someone they don’t know (italics important) who has less than a certain number of followers because it shows them that few people have chosen to devote their time to that user.

Followers are cheap…and fickle. If you lower the bar to followers or (gasp!) resort to get-thousands-of-followers-quick schemes, you compromise something in the process.  And don’t think that your real followers won’t be turned off by your constant “I got 135315325235235235235 followers in three days…click here to do it too!” tweets…they will, and they’ll leave for a more personalized experience.

Follower counts mean a bigger audience…sometimes. If you have thousands of followers on Twitter, you have a bigger chance of being retweeted, and a RT from an account with a large following means an even bigger potential sphere of influence.  However, if 99% of the RTer’s followers are bots and MLM get-rich-quickers, it probably won’t make a difference. 

“How” is always more important than “how many.” How did you get a follower?  How do you communicate with them?  How do you use social media?  These questions are always more important than “how many.”  A small audience of hand-picked, responsive, communicative, and engaged followers is always better than a huge “audience” of unengaged, uninterested followers. 

Follower counts are just one metric. Clickthrough, conversion, conversation, Web traffic…these statistics should always go alongside follower count.  Allowing follower count to trump actual results is extremely shortsighted…the equivalent of letting your obsession with Nessie (who will never appear) interfere with your awesome vacation to Scotland.

Myth busted:  It’s all about quality. The obsession with follower counts obscures the true power of social media…facilitating conversation and democratizing content creation.  Yes, follower counts are a great way to gauge your social media account, but focus on adding value and creating quality with every connection and you’ll thrive whether you have 2 followers or 20,000.

This week, we’re covering social media myths and misconceptions.  Myth #2 is one of my favorites.  As mysterious and elusive as the Loch Ness monster, it likes to shapeshift into different marketing and business functions.  It’s The Myth of the Silver Bullet, and it’s the bane of businesses everywhere!

Somehow, somewhere, this myth originated from the desperate desire of business owners, boards of directors, presidents, and bosses to find a tool that fits all three impossible categories of cheap, fast, and good.  This mythic tool can bolster even the most lackluster brand, sway even the most lazy and uninterested prospect, and produce untold wealth for all who use it regardless of skill level, budget, or strategy.

You can see where I’m going with this.  Social media’s cheap…heck, even inexpensive.  It’s predicated on lightning-fast communications.  It’s even been used well by businesses big and small!  Could it be the silver bullet you’re looking for?

Myth busted:  Like the Holy Grail, the Silver Bullet just doesn’t exist. Even super-flexible, super-fun, super-sticky-and-now social media tools can’t make up for weaknesses in your business plan, flaws in your content or failure to execute.  Even the most expensive, well, researched, well-planned and flawlessly presented ad campaigns sometimes bomb due to factors large (human nature) and small (one word that doesn’t resonate).  Think about it:  if merely throwing up a few social media profiles and calling it a day could make us all rich, would any of us be reading this blog right now in an effort to improve our brands?

If you give in to Silver Bullet thinking in your business, beware…you’re in for a lot of disappointment.  Does that mean that social media is incapable of providing great value to your business and returning amply on investment?  Of course not.  But reasonable expectations and goals and benchmarks that are tied to larger business goals are key if you’re going to make social media a sustainable, valuable tool in your arsenal.  So do yourself a favor:  focus on the realistic instead of the mythical…and stop placing all the strain on the back of poor social media already!

As a social media strategist and consultant, I run into a ton of myths about social media.  This week, I’m going to bust the most common ones…one misconception at a time.  And so, without further ado, I bring you Myth #1:  The Cookie-Cutter Approach.

I can’t tell you how many calls and emails I get that start out “I know I really should be tweeting…” “I know I need a Facebook page…” etc. etc.  To which I always respond:  “Waaaait a minute.  Not necessarily!” Somewhere, somehow, many business owners got the idea into their head that everyone, everywhere should use every social media tool and that they’re all a great fit for every business.  And that’s a myth.

That’s not to say that an understanding of social media isn’t important…it is.  In fact, anyone who disregards social media as an agent for change, a milestone in the way people communicate, and a harbinger for ongoing transformation in terms of conversation and marketing does so at their own peril.  But that doesn’t mean everyone needs social media now, and it doesn’t mean that every service is a great fit for every company.  There’s a time and a place for case studies, imitation, and emulation, but in the end, no strategy will be 100% effective 100% of the time…and the most effective strategy is always the one you can actually execute.

Myth busted:  There’s no one-size-fits-all approach. In fact, social media strategies should be different from person to person and from business to business and should reflect the unique makeup of your goals, customer base, and capabilities.  You wouldn’t let the masses dictate your business plan or your investment strategy, so why would you allow the “shoulds” and “musts” of the many dictate the way you interact with your clientele?

Stay tuned for more social media myths all week!

As a writer, I’m an observer, an inveterate eavesdropper and peoplewatcher.  Luckily, I get to watch a ton of human interaction both in person and through social media channels and it’s time to address something I feel all too few individuals and businesses grasp:  the idea of value and its correlation to followers and friends.  In short:  you can’t expect to effectively use social media if you don’t give people a valid reason to follow you.

I’m not talking coupons or presents, I’m talking about giving potential followers and friends a reason to get excited about interacting with you.  Maybe you’re an expert, or have a wacked-out view on a subject that your audience finds fascinating.  Maybe you sweeten the deal with some cool giveaways or give people insider access to a service or realm they wouldn’t be able to navigate without you.  Maybe you’re fun and friendly.  Most anything can give me a reason to follow you…but you’ve got to give me a reason.  Expecting users to devote their precious time and energy to you without offering something real in return is no longer enough.

Let me put it another way:  broadcasting how special you are does not work in the social media realm.  Rather than overtly broadcasting your unique fabulosity, you need to prove it…consistently, reliably, and with heart.

Here are some of my favorite strategies for providing value through social media:

• Connect.  Are you the popular kid, the one who knows everyone and loves to make introductions and connections?  Bring your connector personality to your social media presence and you’ll provide great value for potential friends and followers.
• Direct.  Do you have expertise?  Consider curating content around a specific area and pointing people to the newest, freshest, most controversial or insightful information out there.  There’s power in being a knowledge broker.
• Entertain.  People love to laugh and smile.  ‘Nuff said.
• Engage.  There’s not much incentive to follow someone who never talks back to their followers.  Be willing to demonstrate your commitment to conversation and you’ll go a lot further than if you use your blog or Twitter account as a mere bullhorn.

What’s your favorite way to add value to your social media presence?  Why do you follow others…and why should others follow you?

I was talking to a sales rep at an apple store.  The store is kind of my crack.  Anyway, asking him (as if he knew) why in the world they didn’t include a camera on the iPad.  The funniest answer I keep getting to that question is “Why would you want to take a picture with something that big?”.  I just have to laugh.

Aside from video conferencing, the uses are almost as ubiquitous.  I won’t bore you with the entire list of possibilities, my job is brainstorming, it would be far too long.

The point is why tout a piece of technology as “redefining” how we use technology while putting such severe limits on it.  Why not present the developer community with a piece of technology that allows them to imagine what they could do with it, rather than curse the limitations.

There… that’s my rant for today.  And hopefully Apple will listen to me and when they release the iPad it will have at least a camera.

Expect to see it splashed across all elements of Americana over the next few years.  Denim on denim, american work ethic and a “cowboy” get-er-done mentality.  The twist I am seeing is this approach with an environmental conservation twist.  Gap is now asking people to bring in their old, tired jeans and get money off for a new pair.  They will then turn the old jeans into insulation for houses.  Read about it here. It’s working people.  The tide is shifting from the take, take, take of the culture we grew up with and is now intermingled with feel free to take (buy) as long as you are putting something back, or being responsible with what you are taking.

What does this mean for marketing?  3 tips for a greener marketing campaign:

1. Tie your campaign to a non-profit of some sort.  Our clients have been seeing great success when doing this, and feeling good about what their selling because a portion of it is going back to the community or doing good for the world at large.

2. Consider recyclable paper for direct mail campaigns, or don’t use paper at all.  There are a plethora of ways to get the message out without using paper.  The obvious being email, social media, word of mouth, parties, but a colleague of ours in Minnesota at Element Six is doing some amazing green marketing efforts.

3. If you must insist or need to do a traditional marketing campaign, add some sort of message that points to sustainability, or some sort of green tip that applies to your target demographic.

It’s fun to discover what happens when you start to think outside of the box and put a limits around your campaign.  Most often you come away with a much more memorable campaign that is exponentially stickier.

I don’t think it is a coincidence that we are seeing a plethora of monotone-style designs over the last few years. Simplicity, depression-era styles, a harkening back to our comfort points, denim, cotton, blues faded.  All reminiscent of hard work, pulling yourself up by your bootstraps, a more wholesome time.

What is the recession teaching us?  We don’t need as much stuff, flash, we can recycle, reuse, scale back.  Ralph Lauren is at the forefront of this movement. When watching his Spring 2010 fashion show last fall I saw uniquely American themes emerge.  It was a reminder that we can be as resilient as our grandparents.  That denim is yummy again.

And this seems to be the design that has emerged out of forced budget cuts, looking to save money in any way possible.  Orange on orange, green on green, different shades of gray.  All of this means a 2 color process when printing, instead of a 4 color process.  It means adaptability.  I find I am most creative when I am told to come up with something but I have to abide by major constrictions.  This is how inventions are born and great ideas come alive.

Um…how is it the end of the week again, let alone the end of the month?  Oh, well.  Time to round up what we’ve noticed in the realm of marketing, social media, and brand strategy the week of January 25:

Hyperlocal:  I finally gave in and joined Foursquare this week, amid a huge buzz around the growing power of hyperlocal social media applications.  This coincided nicely with Twitter’s (Denver-snubbing) rollout of local trending topics,  Yelp’s rollout of sundry cyberstalking technology for its app, and an extremely thought-provoking article by Andrew Hyde on the implications of this technology (and why he’s opting out).

Hyperhyped:  In case you were in a remote cave this week, I’ll break the news…Mac announced its iPad technology on Wednesday  to great hubbub and furor.  Cue the inevitable Mac/PC mockery and bickering between me and Juli (a Mac evangelist who eventually bemoaned the technology’s lack of camera and lame failure to properly use the space of the tablet).  And cue rabid fanboys, drama about its ill-conceived and poorly-tested name, and users delighted (hey, maybe it will improve AT&T’s sucky service!), bummed (wait, it won’t save print media?), and confused about various features and prices (or lack thereof).  Which all begs the question…isn’t the hype kind of the point?  Success or failure, the iPad controversy/expectation/spin machine has people talking, speculating, and refreshing their favorite sites.  Oh, for an audience of millions.

Hyperhelpful:  As websites cut the b.s. and pare down the heavy Flash and SEOverload for more nimble, flexible content management and simpler messaging, we’re encouraged to see more focus (and buzz) about helping others.  More and more, the businesses who catch our limited attention and keep it are ones that have honed in on the ways in which they serve their customer bases.  When you get away from service, you get away from your voice and your value…and even worse, you risk alienating your base.  Here’s a great article on how the helpful effect actually boosts credibility in the social media sphere (via today’s excellent SmartBrief on Social Media, one of the must-reads in my crowded inbox).  Want some ideas on how to leverage social media and Web tools to the advantage of all?  We’ve got your back.

What’s your favorite story of the week?  Let us know!

Last night I attended the Boulder Writers’ Alliance’s monthly meeting, where Steve Babcock, Creative Director at red-hot Crispin Porter + Bogusky, presented on “Writing Ideas versus Executions.”  While the presentation was a wee bit video-heavy for my liking, Steve was charismatic and fun and had a simple message:

Let ideas dictate marketing strategies and advertising executions/media, not the other way around.

CP+B is known for its polarizing, super-sticky, often cringeworthy ad campaigns for companies like Coke Zero, Burger King, and Old Navy.  And much of their success comes from their stellar ideation and struggle to turn boring old advertising tropes like the taste test and the fashion model on their heads.  They do so with what Steve called the “press release” approach, creating a one- or two-line newsworthy hook for a campaign that then dictates execution channels.

Why let ideas lead executions instead of the other way around?  Steve had this to say:

• Executions look backward.  How can you innovate when you’re strangled by preconceived notions?
• Executions constantly evolve, potentially leaving you (and your campaign) in the dust when they change.
• Executions limit your ability to discover universal insights.  Look for the insight first, not the other way around.

On the other hand…

• Ideas have no expiration date.  There’s no time period on an idea, which means it’s flexible and opens up possibility.
• Ideas can adapt to new media and new execution strategies.
• Ideas will always have value.

I came away reminded that a great idea (or voice, or viewpoint) can lead great writing.  But I also wish that Steve had touched on the reality for the rest of us…people who don’t work at an agency that’s been gifted with universal trust, unlimited funds, huge and skillful staffs, and in-house bike mechanics.  Many a contract worker or strategist works within strict budgets and with clients wary of ideas that go off the beaten path.  Still, Steve’s primary message, that your campaign is only as strong as your underlying, newsworthy idea, is well taken.

It can be easy to drown in the news surrounding marketing, social media, and brand strategy.  This week, we dredged through the good, the bad, and everything in between to bring you what we think is the most interesting marketing, social media, and brand strategy news of the week of January 19:

Social Media For Good:  With the destruction of the Haiti earthquake only beginning to be uncovered, social media and viral marketing played a huge role in fundraising and awareness-building for Haiti.  It’s been a bad week for the world, but a great one for social media, which is only just starting to live up to its potential.  Mashable points out five social media lessons from the Haitian relief effort. One writer urges us to “focus on impact, not shiny objects.” In a media void, organizations like the BBC are planning on offering podcasts in Creole to Haitian individuals and news outlets.    And the “Hope for Haiti” telecast will be available on the Web tonight as well.

Take the Tablet:  Rumors are swirling about Apple’s mysterious tablet computer.  All over the Web, Mac whores and interested ancillary parties discussed what it will look like, how much it will cost, and whether it’s already played out.  Can it cook dinner for you?  Help broker world peace?  Break the longtime AT&T monopoly on Apple cellular devices? We shall see.

Big Changes Afoot:  No matter what side of the political spectrum you fall on, you’re bound to be affected (and soon) by the recent Republican victory in Massachusetts, the closure of influential talk radio station Air America, and the Supreme Court’s landmark decision to open up campaign financing by rolling back corporate spending limits.  Expect to see huge changes in the health care debate, fueled by evolving marketing tactics on the part of both smaller interest groups and big business.  Our prediction:  the landmark shift in social discourse that began with the contentious 2008 election was just the first step in a new marketing climate that relies on niche and multichannel tactics to mobilize and organize constituents and influence decisionmakers.

Got great news to share?  Let us know in the comments below!